Frequently Asked Questions

Contact our customer service by using Contact Us form, we are always happy to help with any query. Please note we are closed on public holidays and weekends.

Currently, all our jackets are handmade to order, just to keep the leather safe & fresh. All the jackets are delivered within a time frame of 10 to 12 Business Days.

All our Jackets are made of  “Premium Quality Lambskin Leather”.

We incur high volumes of customer care in peak traffic times, but we will always endeavor to get back to you within 12 hours. This time may vary depending on public holidays and weekends.

Please check our Returns and Exchange page.

Returns are processed immediately once the customer’s return is received. You will receive an email with your return information when complete.

Once your parcel has been dispatched and picked up by the courier, an email will be sent to you that will provide you with a link and a tracking number that will enable you to follow your parcel.

If you need to make urgent changes to your order please email us with the correct changes and include your order number within 1 working day. If the parcel has already been dispatched changes cannot be made.

Once a payment has been received and your order is completed it is then subject to the returns policy. Please note changes to the address cannot be made once the order leaves our warehouse as it becomes the property of the courier company.

Yes, you can cancel the order within 24 hours of order being placed. Please use our Contact Us form for any changes. 

If there is a particular item you wish to purchase but is no longer available on the website, please contact our team at Contact Us page where we will inform you on whether this item will be restocked.